Contacts

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How to reach support

Use the live chat after you log in. That channel can see the account. A public address associated with the brand is [email protected]. Confirm it on the logged-in site before you attach a passport or a card photo.

This website is an information site. It does not hold your balance and it cannot approve a payout. For self-exclusion, write that the request is about harm and keep the reply. Never send a one-time code to a person who says they need it to release money.

Live support

The primary channel is 24/7 live chat inside the logged-in Pinco account. Agents can see your KYC status, payment methods and bonus wallet — that is why chat beats email for cashout questions. Keep one thread open; opening five chats with the same screenshot slows the queue.

Email and documents

Public mailbox historically listed as [email protected] — confirm the address in the account footer before you send scans. Attach passport/ID only when an agent asked for that exact document. Never send full card numbers or seed phrases by email.

This informational site

pinko-casino.world explains games, payments and policies. For broken language links or missing images on this domain, mention the URL in chat. Do not upload ID scans to fix a static-page typo — that data belongs only in the operator’s secure KYC form.

Response times

Chat usually answers within minutes off-peak and longer during sports finals or new-year traffic. KYC reviews are measured in hours to a few days, not minutes. If you opened a ticket, wait for the same agent thread instead of flooding new ones.