AML and KYC

Home / AML and KYC

Checks before a payout

Anti-money-laundering rules require the operator to know who is paid. Expect a request for an identity document, proof of address, and proof that the card, wallet or crypto address is yours. The request can arrive on the first withdrawal or on a later one.

Send clear photos, not cropped corners. The name on the document and the name on the payment should match. If you deposited only in crypto, say so and send the transaction record instead of a card statement you do not have.

Do not create a second account to dodge a check. Do not ask a friend to withdraw for you. Source-of-funds questions are normal on larger payouts. A delay while documents are reviewed is not, by itself, a refusal.

When KYC starts

Expect identity checks at registration, first withdrawal, unusual deposit patterns, or when you change payment methods. Passing once does not retire the rule for life.

Documents

Send exactly what the cashier named: passport or national ID, a selfie if asked, and proof of address inside the stated date window. Blurry or cropped files restart the timer.

Source of funds

Larger or crypto-funded withdrawals can trigger source-of-funds questions. Keep wallet transaction hashes. A second account to dodge the file is a faster path to a permanent block.

PEP and sanctions

Politically exposed persons and sanctioned jurisdictions face extra checks or a hard block. Lying on the registration form about nationality or residency is a breach of terms and can freeze balances while compliance reviews the file.

How long reviews take

Simple ID matches often clear within hours. Address proofs and source-of-funds packs can take one to three business days. Open one ticket, answer every question in the same thread, and avoid depositing again until the status turns green.